Position

End User Support Specialist

Published on 12/10/2021

Sağlık, Kişisel ve Sosyal

IT

İstanbul, TR-34

Job Description:

Wyser is an international search & selection company present in 3-continents.

We are looking for an "End User Support Specialist" for one of our global clients.


Job Description;

  • Diagnose, troubleshoot and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
  • Install and configure new IT equipment. (Desktops, Laptops, printers, IP and Cell Phones and other IT equipment)
  • Manage users and computers account in Active Directory
  • Track and maintain personal computer equipment inventories
  • Accurately record, update and document requests using the IT service desk system
  • Interact professionally with clients exhibiting strong customer service skills
  • Instruct clients in the basic use of approved hardware/software.


Knowledge and Skills;

  • High knowledge of Windows Desktop operating systems
  • High knowledge of HW maintenance (PC, Laptops, Printers, etc.)
  • Considerable knowledge of communication equipment and protocols (Switches,Routers, Firewalls, TCP/IP, DHCP, DNS, VLAN, Wireless, etc.)
  • Considerable knowledge of VoIP Systems
  • Considerable knowledge of managing users and computers account in ActiveDirectory
  • 5+ years’ experience of working in an IT support role
  • Associates Degree/ Technical Institute training in Computer Science, InformationTechnology, or related field
  • MS or other IT Certification
  • Excellent IT skills and computer literacy
  • Excellent troubleshooting and analytical skills
  • Excellent team work and communication skills
  • Excellent knowledge of Customer Service best practice
  • Fluent English speaking


#LI-HT


Industrial sector

Sağlık, Kişisel ve Sosyal

Reference code

1089

Consultant

Hazal Temurlenk, is our consultant who manages this job opportunity.

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