End User Support Specialist

Published on 12/10/2021

Sağlık, Kişisel ve Sosyal


İstanbul, TR-34

Job Description:

Wyser is an international search & selection company present in 3-continents.

We are looking for an "End User Support Specialist" for one of our global clients.

Job Description;

  • Diagnose, troubleshoot and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
  • Install and configure new IT equipment. (Desktops, Laptops, printers, IP and Cell Phones and other IT equipment)
  • Manage users and computers account in Active Directory
  • Track and maintain personal computer equipment inventories
  • Accurately record, update and document requests using the IT service desk system
  • Interact professionally with clients exhibiting strong customer service skills
  • Instruct clients in the basic use of approved hardware/software.

Knowledge and Skills;

  • High knowledge of Windows Desktop operating systems
  • High knowledge of HW maintenance (PC, Laptops, Printers, etc.)
  • Considerable knowledge of communication equipment and protocols (Switches,Routers, Firewalls, TCP/IP, DHCP, DNS, VLAN, Wireless, etc.)
  • Considerable knowledge of VoIP Systems
  • Considerable knowledge of managing users and computers account in ActiveDirectory
  • 5+ years’ experience of working in an IT support role
  • Associates Degree/ Technical Institute training in Computer Science, InformationTechnology, or related field
  • MS or other IT Certification
  • Excellent IT skills and computer literacy
  • Excellent troubleshooting and analytical skills
  • Excellent team work and communication skills
  • Excellent knowledge of Customer Service best practice
  • Fluent English speaking


Industrial sector

Sağlık, Kişisel ve Sosyal

Reference code



Hazal Temurlenk, is our consultant who manages this job opportunity.

Discover all the news on
the world of work

Recomended Offers